§ 1. Strict Refund Policy
Refund requests are analyzed individually by our support team and are only provided if the software will not run, launch, or is fundamentally not working on your machine.
§ 2. Eligibility Requirements
- Refunds are not guaranteed and are granted entirely at the discretion of the support team after a technical review.
- You may be required to provide technical logs, screenshots, or proof that the software fails to launch or function.
- This policy applies only to your first-time purchase. Renewals or subsequent subscriptions are non-refundable.
§ 3. How to Request a Refund
To initiate a refund review, please open a Technical Support ticket in our official Discord server. Provide your transaction ID, Discord username, and detailed information about why the software is failing to launch. Refunds are typically analyzed within 24-48 business hours.
§ 4. Chargebacks and Disputes
Attempting to force a refund through a payment provider chargeback or dispute without contacting our support team first will result in an immediate, permanent ban from Ascend and all affiliated services.